For a quick fix, this is the best option. The downside to this is that extension 431 will no longer have their own unique voicemail, since it sounds like it will now become the default mailbox for the company, and their message-waiting light will light up. Your other alternative solution is as you mention - route 4752 directly to extension 431. But it's a little odd to make an ICD group just for one extension, so then: (Obviously you should record a voicemail greeting in mailbox 603). Your programming is sort of old, like the older Panasonic systems.Ī "normal" solution to this is to create a mailbox 603, and assign mailbox 603's extension to be 603 as well, so when ICD 603 overflows, the voicemail system finds mailbox 603 and the caller can leave a message. But since you have no mailbox 603, the voicemail says "huh" and asks you to enter the voicemail number to leave a message. So ICD 603 should have it's Overflow No Answer set to 165. I assume that at the moment, your voicemail is on extension 165. I would love the person's individual voicemail for 431 but save everyone typing and listing to ringing for 45 seconds to leave a voice mail. The alternative solution is to forward the line quicker to 431 all the time and just set the voice mail on 431 to be the company "please leave a message" recording. if I set extension 431 to FWD/DND it only sets the ring-group incoming 603 which by default forwards to 431 (i think) and then the handset starts ringing.
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If I could setup a voicemail for it I could stop forwarding evening calls to 165 (after hours for whole building) and let them have their own voice mails only extension 431 is in that ring group. all incoming calls to 4752 go to ring-group 603. I'm also guessing that you can't find extension 431 in that first screenshot you posted? If so, under menu 3.5.1 > Overflow No Answer, where is that ICD group overflowing to? (ICD Overflow No Answer is the group-equivalent of the individual extension's 4.1.1 > Intercept Destination, just FYI).
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I'm guessing that the phone number you're having a problem with is being routed to an ICD Group. Which phone number are you having the problem with? ICD members (individual extensions) are configured under 3.5.1 > Member List (in the top right). That 6xx number is effectively an extension for the group - if you intercom to it, the group will ring. (By default, ring groups - aka ICD Groups - start with 6xx). So, for example, your phone number ending in 4752 is being directed to (probably) a ring-group of 603. Ok, so the things I can see so far, is that your PRI vendor is delivering 4-digit phone numbers (not uncommon, but not worth changing).
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Can you post some screenshots of your 10.3 routing, and the 4.1.1 > InterceptDestination and 4.1.1 > Fwd/DND screens? (feel free to hide any information you don't want us to see)
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However, by this time, there are still a multitude of options, and it all depends on your configuration. This method can be identified if menu 4.1.1 > Intercept Destination is blank, but 4.1.1 > FWD/DND is set to the voicemail extension (default: extension 500) after a set amount of time. The "older" method, is configure each extension to Forward to the voicemail extension. Often the destination is the voicemail extension (default: extension 500). If the extension has an Intercept Destination configured, then after the System Timer has elapsed (found under menu 2.3), then the call will be re-routed after that time to that destination. The "up to date" method involves setting the Intercept Destination, under menu 4.1.1 > Intercept Destination tab. How an extension goes to voicemail can differ, depending on how it was installed: If a DID has a Destination of a real extension, then a call will ring at that extension. There, you'll see the phone numbers (DIDs) and where they are routed to ("DID Destination"). I think we figured out last time you have a PRI, right? Incoming PRI calls are routed under menu 10.3.